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Information

Unique Student Identifier - USI

What is a Unique Student Identifier (USI)?

A USI is your individual education number for life. It also gives you an online record of your vocational education and training (VET) undertaken in Australia. 

If you’re at university, TAFE or doing other nationally recognised training, you need a USI. Without one, you can’t get Commonwealth financial assistance or your qualification or statement of attainment.

Get your USI

Your USI stays with you for life as your training and career goals progress.

Find your USI

If you have undertaken any registered training since 2015, you may already have a USI. 

There are 4 ways to find your USI

Note: All details entered must be the same details as recorded on the USI account.

Go to the USI Registry System

Agree to the Terms and Conditions and press ‘Next

Click on ‘Forgotten USI

Select one of 4 options below to retrieve your USI:

View my VET transcript

As a current or former VET student, you can use your USI account to:

  • access your VET record online in the form of an authenticated VET transcript
  • give permission for your training organisation to view your VET transcript from within the USI Registry System
  • create and download a full copy or extract of your transcript to share with a third party.

Create your USI with Digital Identity

You need one form of identification to create a USI. You can use a number of different types of ID

There is no minimum age requirement to create a USI. 

Creating your USI should take less than 5 minutes

International / Offshore students

Planning to study in Australia but have not arrived yet

If you are an international student planning to study in Australia but are not in the country yet, contact your education or training provider and let them know you will create a USI when you arrive. 

International students need their non-Australian passport and their Australian visa to create a USI once they are in Australia.

Student Mediation Scheme

What is the Student Mediation Scheme?

The scheme allows a member educational and training institution or its student to refer to Resolution Institute as the external review body once its internal grievance system has been exhausted.

The Higher Education Support Act 2003 deals with the complaints and appeals process for higher education in Australia. Student grievance and review procedures (Subdivision 19–D, s 19–45)

The National Code of Practice for Providers of Education and Training to Overseas Students 2018 deals with the complaints and appeals process.

Resolution Institute will:

  • Appoint a mediator.
  • Arrange dates, locations and or teleconferences for pre-mediation discussions and mediation discussions with the provider and the student.
  • Provide each participant and the mediator with the necessary documentation to conduct the mediation.

Swanston institute is a member of the student mediation scheme

How to apply for external review process

To begin an external review, click here

  1. Download and complete the Student Application for External Review Form
  2. Contact the Swanston Institute and let them know you wish to proceed with the external appeals process.
  3. Lodge the Student Application for External Review Form with Resolution Institute.

Resolution Institute will then liaise with you and your Swanston Institute to facilitate your mediation

Note: The division of the expenses associated with the mediation, e.g., mediator’s fee, room hire and possibly travel expenses are to be shared equally between Swanston Institute and the complainant.

Table of Fees

Schedule Fee
Scheme registration fee Annual fee of AU$325.00
Mediator’s fee for the first 4 hours of services Initial fee of AU$500.00
Subsequent hours after the first 4 hours Hourly rate of AU$210.00
Teleconference – part of first 4 hours Included in the initial fee
Travel expenses – local Included in the initial fee
Travel expenses – not local Additional expense incurred by parties in negotiation with Resolution Institute
Room hire Additional expense incurred by parties

All fees are inclusive of GST